In photography, in-depth knowledge is just as important as the use of finest optical elements. That is why our factory technicians have a profound understanding of Leica products. Whether you own a M-Camera, spotting scope or binoculars, they are there to help you with your Leica product.
As experts in their field, they know how to ensure the quality, precision, long life, and intrinsic value of your product. Furthermore, they strive to find the best solution for your individual needs – from counsel to sales and repair & maintenance services.
How to place a repair order
Your Leica product doesn’t meet your expectations? This is how you can send it in for servicing:
Send us the product via mail, courier or parcel service. Please enclose your name, address, phone number, fax or e-mail address and a description of the malfunction. To benefit from your warranty, please enclose the correspondent warranty card as well (e.g. a copy of the valid warranty card and/or of the invoice, indicating the date of purchase).
To place your repair order, please download the form "Repair and Service Form" below and enclose it to your shipment. In case you are sending in your product from outside the European Community, please download the form "Repair and Service Pro Forma Invoice" below and enclose it to your shipment as well.
Repair service for Leica Sport Optics products
The Leica Camera AG factory in Portugal was established in 1972 and employs a workforce of highly-skilled and experienced personnel. In future, we intend to draw more on their outstanding expertise and knowledge to the benefit of our Leica Sport Optics customers, and have therefore decided to merge the service centres in Portugal and Wetzlar. In this way, we make it possible to offer you an exceptional level of first-class service from one single source. If you wish to send us your Sport Optics product for maintenance or repair, then please ship your Leica binoculars, riflescope or spotting scope directly to our Customer Care Service Centre in Portugal. Our colleagues there will send you a cost estimate, a detailed report on any repairs that may be required or your invoice – and will naturally safely return your Leica Sport Optics product to you after completion of the maintenance or repair order.
Important information for shipments from outside the EU
Please be advised that customs handling can take 5-7 days, the processing period for your order between the arrival of the product and confirmation of receipt will therefore be delayed. You will receive confirmation of receipt as soon as your equipment has been registered after customs release.
To enable the fastest customs processing possible, we strongly recommend to ship with UPS or FedEx. With transport by other carriers, the process will take considerably longer.
Our Customer Care representatives gladly support you if you have questions regarding customs and shipping.
Please contact us via E-Mail at Customer.Care@leica-camera.com or by phone under +49(0)6441-2080-189.
Important information on the handling of repairs during the Brexit transition
There is much uncertainty on the likely impact that the Brexit transition period will have on shipments to EU. To avoid a situation where products needing repair are delayed, or held in transit, we have decided to pause sending any items for repair to our workshops in Germany and Portugal from December 3rd until further notice. This will also apply to any products received in our company stores that need to be sent on for repair.
All items already in repair in Germany and Portugal will be completed and returned prior to December 31st. If your item is currently in at either location for repair and awaiting customer approval, you will need to give this prior to December 10th to ensure the repairs can be completed and returned by December 31st. If your approval is not received in time your product will be sent back unrepaired.
Local repairs will continue in our Mayfair store when it reopens on December 3rd.
Thank you for your understanding during this uncertain time and we hope that any delay will be minimal.
We will update this page as and when we have more information.
Leica’s exclusive Pick-up Service is quickest and easiest way to send in your Leica product for service. Simply give our Customer Care Representatives or your local Service Partner a call. Your goods are collected directly from you on the agreed day. All you need to do is package the device and enclose your warranty card to your repair order.
This service is free of charge under warranty. However, you may also take advantage of this service outside the warranty period for a small fee.
Latest information concerning the repair capacity for camera models Leica M9 / M9-P / M9 Monochrom / M-E
The production of the CCD sensors for the Leica M9 models has been discontinued. Therefore, subsequent deliveries are no longer possible and defective sensors cannot be replaced. Until further notice, all other repairs on the M9 model generation can still be carried out.
In place of the sensor exchange we are offering new attractive conditions to our customers to trade in their camera with a defective sensor and purchase a current Leica camera model.
For further information please click here
New IATA (International Air Transport Association) regulations for the transportation of lithium-ion batteries by air
The international regulations of the IATA (International Air Transport Association) for the transportation of lithium-ion batteries by air have been changed and came into force with effect from 1 April 2016: http://www.iata.org/whatwedo/cargo/dgr/Documents/lithium-battery-update.pdf
This also affects the shipping of Leica products with used lithium-ion batteries. In compliance with the new IATA regulations, Leica Customer Care must call your particular attention to our new ruling that lithium-ion batteries may no longer be shipped together with products submitted for repair.
All batteries contained in the cameras must be removed from the product before shipment and safely stored. Furthermore, any product accessories or equipment not required for the purposes of the repair should be handed back to the customer for safekeeping.
Thank you for your support in helping us to comply with the new IATA regulations and for your valuable contribution to safety and sustainability.